700Credit has a direct hire opportunity for a Compliance Coordinator to join the team! The Compliance Coordinator is responsible for ensuring that the company and its clients are in compliance with our vendor partners’ requirements. The Compliance Coordinator also helps onboard new customers, handles consumer dispute processing, and handles customer case tracking.

Responsibilities:

• Work together with other support personnel to jointly execute the onboarding of new customers
• Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements
• Work with the sales team and customers to gather required contracts, information, and documentation
• Set up new customers in the system, and maintain product and pricing information
• Work with team of customer support personnel to field in-bound customer service calls and handle disputes

Job Requirements:

• 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred • Highly organized and high attention to detail
• Excellent communication and customer service skills
• Highly accountable, flexible, and effective under pressure in a fast-paced environment
• Proven ability to multitask
• Strong ability to work well in a team environment
• Proficiency the in Microsoft Office suite
• Salesforce CRM experience is a plus

700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

Summary

700 Credit is searching for a highly motivated Implementation Specialist to join our team. As an Implementation Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.  You will use your experience and talents to analyze client needs, develop training and solutions tailored to the clients organization and ensure successful implementation of 700Credit services.

Responsibilities

• Manage the implementation of new and existing clients from beginning-to-end
• Partners with management and team to determine training needs for internal and external clients.
• Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
• Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
• Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
• Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.
• Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
• Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.
• Conducts training sessions with clients as a part of implementation process.
• Track and record all communications with clients.
• Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

Preferred Qualifications

• 1 to 3 years of experience working in a client service/customer service environment
• High School diploma or equivalent in education and experience. Bachelor’s degree preferred
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work independently and as a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
• Excellent communication skills both verbal and written
• Must be able comfortable on the phone

The 700Credit Regional Account Executive is responsible for contacting, selling and relationship building with New 700Credit Accounts – both Franchise and Independent Retailers.  The ideal Regional Account Executive must demonstrate strong negotiation, interpersonal communication, and problem-solving skills, which will enhance long-term client relationships.  The Regional Account Executive must have a thorough knowledge of 700Credit products and services, and must stay up to date on industry trends and how they may influence the customers’ needs.   The ideal candidate will also possess a background in business to business sales in the automotive industry.   The position requires effective communication with General Managers, Controllers and the decision makers of auto dealerships. It also requires the ability to work independently in a fast paced, reward-based environment.

Responsibilities 

• Accountable for contacting, selling and relationship building with New 700Credit Accounts (both Franchise and Independent Retailers) in assigned territories and accounts.
• Proficient in all stages of the sales cycle: cold calling, appointment setting, needs analysis, high impact product demonstrations, cost comparisons, upselling, and closing.
• Post-Sales Support, when necessary
• Prospecting and Identify sales opportunities to increase the use of 700Credit within dealerships.

• Proficient in working with Agent and Affiliates: Building Relationships that enhance 700Credit Business
• Manage an assigned group of clients; develop and maintain strong relationships with dealerships and dealership groups
• Identify business opportunities with existing clients to achieve revenue growth
• Analyze and resolve client issues or assist in resolutions
• Analyze existing business processes around usage of 700 Credit products
• Deliver high impact meetings and presentations to key dealership personnel focused on value and continued process improvement
• Inform clients of new product features
• Gather and analyze customer feedback and develop new techniques to ensure customer satisfaction
• Provide excellent customer service
• Documentation of all client interaction in Salesforce

Experience, Skills, and Knowledge 

• 2 years’ experience in account management, or sales with an ability to establish customer relationships strongly preferred
• Strong level of automotive industry knowledge and Dealership processes preferred
• Experience working within the retail Automotive Industry is preferred
• Strong organizational skills are a must
• Excellent phone skills and customer service skills

• Exemplary interpersonal, communication and presentation skills
• Ability to understand and present new product concepts to marketplace
• Ability to formulate sales plan for designated territory, region and specific client portfolios
• Be a self-starter, able to work independently and collaboratively
• Ability to succeed in a competitive, high-performance work environment
• Bachelor Degree preferred or equivalent work experience
• Ability to travel up to 25%

700Credit has a direct hire opportunity for an Inside Sales Representative to join the team!

The Inside Sales Representative will be handling the sales process from initial call to closing the deal in a business to business environment. Experience selling in the automotive financing or credit industries is a strong plus.  The ideal candidate will have proven success in telephone sales and delivering excellent customer service.

The hire will be given all the tools and training to hit the ground running and achieve success in a short amount of time.

Responsibilities

• Making outbound sales calls based on provided leads
• Communicating persuasively and successfully with General Managers, Controllers, and the decision makers of auto dealerships
• Getting decision makers on the phone and qualifying the business
• Overcoming objections
• Performing Needs Analyses, cost comparisons, and cross sales activities
• Post-sales Support
• Documenting and prioritizing activities in SalesForce

Experience, Skills, and Knowledge

• Background in sales and/or marketing
• Exceptional verbal and written communication and interpersonal skills
• Strong organizational and time-management skills – ability to multitask
• Experience working within the retail Automotive Industry preferred
• Be a self-starter, able to work independently and collaboratively
• Ability to succeed in a competitive, high-performance work environment
• Must be dedicated and dependable, and demonstrate a solid work ethic
• Must be driven, sales oriented, and able to handle rejection with resilience
• Demonstrate a personable, outgoing and positive demeanor

Notes

• Leads will be provided to the candidate, but they may also engage in cold calling and special cross selling projects occasionally
• No degree is required for this position
• There is no travel expected for the position
• Sales cycle length is 7-60 days
• Not willing to consider applicants needing to relocate for the position
• This is an in-office job located in Farmington Hills, MI

700 Credit is searching for a highly motivated Setup Specialist to join our team. As a Setup Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the backend setup of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.

Responsibilities

• Manage the setup of new and existing clients from beginning-to-end
• Timely execution of client setups
• Partners with management and team to determine needs for internal and external clients.
• Follow installation and setup standards, project plans, and related documentation to ensure a high level of success during the setup process.
• Follow up with 3^rd Party Affiliates to ensure timely setups.
• Responsible for 3^rd Party Reporting
• Works with implementation team
• Contribute as a positive member of the team by supporting all members of the team in a productive and constructive manner.
• Track and record all setup activity with clients.
• Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.
• Meet departmental SLA’s for deliverables.
• Other duties as assigned.

Experience, Skills, and Knowledge

• 1 to 3 years of experience working in a client service/customer service environment preferred
• High School diploma or equivalent in education and experience. Bachelor’s degree preferred
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work independently and as a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
• Excellent communication skills both verbal and written
• Must be comfortable on the phone