IT Risk, Compliance, and Audit Analyst

Open Dealer Exchange (ODE) is seeking a well-rounded, versatile audit professional with strong communication and interpersonal skills to join our team as an IT Risk, Compliance, and Audit Analyst.  This position will report directly to the Controller and work collaboratively with the other parts of the company. This is a direct hire position based in our Farmington Hills, MI office.

The IT Risk, Compliance, and Audit Analyst will assist in supporting ODE’s compliance related responsibilities.  A successful candidate should have a good understanding of IT controls and internal audit and will have an important role in branding Internal Audit services, championing controls and governance concepts throughout the business. The IT Risk, Compliance, and Audit Analyst will be able to solve problems independently with latitude for initiative and judgment, striving for continuous improvement.

Responsibilities

• Assist in supporting ODE’s current and future compliance related responsibilities (SOC2, PCI-DSS, ISO, etc.)
• Monitor, enforce, and drive continuous improvement around information security, compliance and risk governance
• Help to develop a master control list, including clearly written failure points and testing procedures that effectively address the risks, controls and compliance issues
• Partner with procurement on the 3rd party risk management program
• Assist with documenting and regularly reviewing security policies, processes and procedures
• Respond to customer RFP’s, RFI’s
• Conduct relevant contract reviews
• Work across multiple business units in an audit, partnership, and compliance role
• Act as the primary contact between technical teams, internal and external auditors; compiling and preparing artifacts
• Perform ad hoc audit projects responding to emerging risks and management requests

Requirements

• A bachelor’s degree in accounting, technology or related field
• 2+ years’ of relevant experience in an IT audit, information technology, or risk and compliance role
• Professional certifications (CPA, CISA, CISM, CISSP) are a plus
• Familiarity with IT audits and risk assessments
• Familiarity with common compliance standards (SOX, SOC2, PCI-DSS, ISO, GDPR etc.)
• Familiarity with security frameworks (ISO 27001, NIST, etc.) and general security concepts
• Strong organizational skills and the ability to multitask and switch priorities with short notice
• Strong business analysis, research and analytical skills
• Excellent communication skills (written and verbal)
• Experience in reviewing SOC 1&2 reports
• Experience in reviewing vendor contracts

700Credit has a direct hire opportunity for a Compliance Coordinator to join the team! The Compliance Coordinator is responsible for ensuring that the company and its clients are in compliance with our vendor partners’ requirements. The Compliance Coordinator also helps onboard new customers, handles consumer dispute processing, and handles customer case tracking.

Responsibilities:

• Work together with other support personnel to jointly execute the onboarding of new customers
• Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements
• Work with the sales team and customers to gather required contracts, information, and documentation
• Set up new customers in the system, and maintain product and pricing information
• Work with team of customer support personnel to field in-bound customer service calls and handle disputes

Job Requirements:

• 2+ years of experience in customer support, sales support, mortgage processing, or similar position strongly preferred • Highly organized and high attention to detail
• Excellent communication and customer service skills
• Highly accountable, flexible, and effective under pressure in a fast-paced environment
• Proven ability to multitask
• Strong ability to work well in a team environment
• Proficiency the in Microsoft Office suite
• Salesforce CRM experience is a plus

700Credit has a direct hire opportunity for a Customer Support Specialist to join the team! The Customer Support Specialist’s major responsibility is to provide technical support to our current customer base. This position is critical to our success as a Customer Support team, as they are the “face” of the company. The ideal candidate will be pleasant, engaging, able to think on their feet, and love servicing our customers. Our company is growing rapidly, and this is a position of growth. Work hours are 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM.

Responsibilities:

• Work together with Customer Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software
• Handle in-bound inquiries from customers, both via telephone and email
• Provide first/second tier technical support (password resets, website help, etc)
• Work with field sales team, billing, and compliance departments as needed
• Work with customer onboarding team to balance flexible workloads
• May include occasional after-hours support

Requirements:

• 2 years of experience in a customer service function strongly preferred
• Excellent communication and customer service skills, both written and oral
• Highly organized and high attention to detail
• Flexible, highly accountable, and effective under pressure in a fast-paced environment
• Strong ability to work well in a team environment

700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take initiative as an employee and to be innovative. 700Credit offers an excellent compensation/benefit package.

Summary

700 Credit is searching for a highly motivated Implementation Specialist to join our team. As an Implementation Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the implementation and training of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.  You will use your experience and talents to analyze client needs, develop training and solutions tailored to the clients organization and ensure successful implementation of 700Credit services.

Responsibilities

• Manage the implementation of new and existing clients from beginning-to-end
• Partners with management and team to determine training needs for internal and external clients.
• Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
• Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
• Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
• Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.
• Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
• Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.
• Conducts training sessions with clients as a part of implementation process.
• Track and record all communications with clients.
• Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

Preferred Qualifications

• 1 to 3 years of experience working in a client service/customer service environment
• High School diploma or equivalent in education and experience. Bachelor’s degree preferred
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work independently and as a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
• Excellent communication skills both verbal and written
• Must be able comfortable on the phone

Direct hire opportunity for a .NET Developer to join the team. We are looking for someone with development knowledge and experience in Microsoft development technologies. The.NET Developer will support and enhance customers’ applications, web services, MS SQL database, and administrative applications.

This position requires the candidate to work with the development team to deliver complex technical solutions to support organizational growth. The ideal candidate is capable of supporting comprehensive, complex enterprise solutions. The candidate must assist in application delivery using standard SDLC (software development life cycle) for application enhancements, fixes, and system integrations.

Responsibilities

• Assist with full software life cycle (SLC) of various application enhancements.
• Willingness and aptitude for working with various new infrastructure technologies as needs arise.
• Responsible for support and administration of web service based applications.
• Assist in development of web service integrations with new business customers.
• Assist in development of custom reports with business stakeholders.
• Assist with building internal processes, procedures, and methodologies, and work with Senior Developers to ensure process is repeatable and efficient.
• Review software code to ensure compliance with established standards.
• Assist with documenting new application development standards.
• Build and execute test plans and scripts as required. Document application behaviors, results, and issues.
• Utilize company configuration management practices for code check in/check out, version control, and overall management.

Requirements

• At least 2 years of C# professional development experience strongly preferred
• Experience in writing stored procedures in SQL server
• Skilled in using Visual studio and SQL server management studio
• Experience in Web Development is required
• Experience in developing and understanding web services
• Knowledge of Code Repository systems like GIT is required
• Knowledge of Object oriented programming and design patterns is preferred
• Knowledge of Application security is a plus
• Knowledge of reporting tools like SSRS is preferred

The 700Credit Regional Account Executive is responsible for contacting, selling and relationship building with New 700Credit Accounts – both Franchise and Independent Retailers.  The ideal Regional Account Executive must demonstrate strong negotiation, interpersonal communication, and problem-solving skills, which will enhance long-term client relationships.  The Regional Account Executive must have a thorough knowledge of 700Credit products and services, and must stay up to date on industry trends and how they may influence the customers’ needs.   The ideal candidate will also possess a background in business to business sales in the automotive industry.   The position requires effective communication with General Managers, Controllers and the decision makers of auto dealerships. It also requires the ability to work independently in a fast paced, reward-based environment.

Responsibilities 

• Accountable for contacting, selling and relationship building with New 700Credit Accounts (both Franchise and Independent Retailers) in assigned territories and accounts.
• Proficient in all stages of the sales cycle: cold calling, appointment setting, needs analysis, high impact product demonstrations, cost comparisons, upselling, and closing.
• Post-Sales Support, when necessary
• Prospecting and Identify sales opportunities to increase the use of 700Credit within dealerships.

• Proficient in working with Agent and Affiliates: Building Relationships that enhance 700Credit Business
• Manage an assigned group of clients; develop and maintain strong relationships with dealerships and dealership groups
• Identify business opportunities with existing clients to achieve revenue growth
• Analyze and resolve client issues or assist in resolutions
• Analyze existing business processes around usage of 700 Credit products
• Deliver high impact meetings and presentations to key dealership personnel focused on value and continued process improvement
• Inform clients of new product features
• Gather and analyze customer feedback and develop new techniques to ensure customer satisfaction
• Provide excellent customer service
• Documentation of all client interaction in Salesforce

Experience, Skills, and Knowledge 

• 2 years’ experience in account management, or sales with an ability to establish customer relationships strongly preferred
• Strong level of automotive industry knowledge and Dealership processes preferred
• Experience working within the retail Automotive Industry is preferred
• Strong organizational skills are a must
• Excellent phone skills and customer service skills

• Exemplary interpersonal, communication and presentation skills
• Ability to understand and present new product concepts to marketplace
• Ability to formulate sales plan for designated territory, region and specific client portfolios
• Be a self-starter, able to work independently and collaboratively
• Ability to succeed in a competitive, high-performance work environment
• Bachelor Degree preferred or equivalent work experience
• Ability to travel up to 25%

700Credit has a direct hire opportunity for an Inside Sales Representative to join the team!

The Inside Sales Representative will be handling the sales process from initial call to closing the deal in a business to business environment. Experience selling in the automotive financing or credit industries is a strong plus.  The ideal candidate will have proven success in telephone sales and delivering excellent customer service.

The hire will be given all the tools and training to hit the ground running and achieve success in a short amount of time.

Responsibilities

• Making outbound sales calls based on provided leads
• Communicating persuasively and successfully with General Managers, Controllers, and the decision makers of auto dealerships
• Getting decision makers on the phone and qualifying the business
• Overcoming objections
• Performing Needs Analyses, cost comparisons, and cross sales activities
• Post-sales Support
• Documenting and prioritizing activities in SalesForce

Experience, Skills, and Knowledge

• Background in sales and/or marketing
• Exceptional verbal and written communication and interpersonal skills
• Strong organizational and time-management skills – ability to multitask
• Experience working within the retail Automotive Industry preferred
• Be a self-starter, able to work independently and collaboratively
• Ability to succeed in a competitive, high-performance work environment
• Must be dedicated and dependable, and demonstrate a solid work ethic
• Must be driven, sales oriented, and able to handle rejection with resilience
• Demonstrate a personable, outgoing and positive demeanor

Notes

• Leads will be provided to the candidate, but they may also engage in cold calling and special cross selling projects occasionally
• No degree is required for this position
• There is no travel expected for the position
• Sales cycle length is 7-60 days
• Not willing to consider applicants needing to relocate for the position
• This is an in-office job located in Farmington Hills, MI

Open Dealer Exchange is seeking a direct hire Billing and Collections Supervisor to support its business in Farmington Hills, MI. This position will report directly to the Controller and work collaboratively with the other parts of the accounting department.

The Billing and Collections Supervisor will supervise a team of billing and collections specialists. He/she will monitor performance of the specialists and looks for ways to maximize answer and collections rates. In addition, they will be expected to answer phones and make out going collections calls with the team as well as take escalated billing/collections calls (majority of time will be spent on this). Candidate will need to work on site in Farmington Hills Michigan during regular dealership working hours (M-F starting no earlier than 8:30 am working an 8 hour shift with 1 hour lunch).

Job Functions

• Talking to customers regarding questions on their invoice
• Handling escalated calls from other team members (with responsibility to resolve them and with authority to make credits adjustments, etc.)
• Handling phone calls with delinquent customers
• Provide excellent and considerate customer service
• Document and report all collection efforts on past due accounts
• Track customer’s questions, and report on common issues
• Lead a small team and ensure continued high productivity
• Look to improve processes and optimize work flow
• Support company culture of Accountability, Customer Centric, Teamwork, Integrity, and Vision (ACTIV)
• Perform other miscellaneous functions of a supervisor in this role

Job Requirements

• Positive demeanor and outstanding customer service skills
• Knowledge of billing and collections procedures
• Excellent written and verbal communication abilities
• Strong attention to detail, goal oriented
• Prior customer service experience
• Accounts Receivable knowledge / experience
• Team Leadership experience a plus
• Experience handling escalated calls a plus

700 Credit is searching for a highly motivated Setup Specialist to join our team. As a Setup Specialist you are a key contributor in running our implementation process. As a member of the Implementation team you will be responsible for managing the backend setup of our solutions for new and existing 700Credit clients. Ensuring that all activities occur on time, with a high level of dealer satisfaction, is critical.

Responsibilities

• Manage the setup of new and existing clients from beginning-to-end
• Timely execution of client setups
• Partners with management and team to determine needs for internal and external clients.
• Follow installation and setup standards, project plans, and related documentation to ensure a high level of success during the setup process.
• Follow up with 3^rd Party Affiliates to ensure timely setups.
• Responsible for 3^rd Party Reporting
• Works with implementation team
• Contribute as a positive member of the team by supporting all members of the team in a productive and constructive manner.
• Track and record all setup activity with clients.
• Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.
• Meet departmental SLA’s for deliverables.
• Other duties as assigned.

Experience, Skills, and Knowledge

• 1 to 3 years of experience working in a client service/customer service environment preferred
• High School diploma or equivalent in education and experience. Bachelor’s degree preferred
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work independently and as a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
• Excellent communication skills both verbal and written
• Must be comfortable on the phone

Direct hire opportunity for a SharePoint Administrator to join the Open Dealer Exchange team.  Ideal candidate must have broad cloud-based SharePoint knowledge and experience, including SharePoint setup/configuration, best practices, security administration and basic SharePoint development.

Responsibilities

• Monitor SharePoint cloud-based instance for any glitches or problems
• Troubleshoots issues promptly and effectively
• Work closely with business leaders to configure SharePoint sites to meet business needs
• Manage and revise SharePoint site layouts and design
• Maintains records of SharePoint updates, maintenance, and activity
• Provides technical and functional support to SharePoint users
• Addresses questions or concerns from business owners or directors regarding the features and functions of the SharePoint solution
• Keeps apprised of Microsoft updates to SharePoint cloud-based solution
• Maintain and design SharePoint security
• Hold training and informational sessions to teach employees how to use SharePoint
• Guide and mentor department managers/supervisors and manage migration plans
• Gain additional knowledge of Microsoft offerings as needed to support he business needs
• Work with Executive team to establish priorities for long-term SharePoint strategy
• Maintain ongoing awareness of security best practices and standards

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science or related field
• 3+ years of SharePoint Administration experience
• Strong organization and prioritization skills.
• Experience providing SharePoint solutions in a highly secured environment
• Ability to troubleshoot, debug, and prioritize technical issues

Desired Skills

• Knowledge of Visual Studio Team Services is highly desired
• Knowledge of connectors between various 0365, VSTS and SharePoint services is highly desired
• High degree competency and comfort working effectively across multiple levels and departments
• Solid technical skills with ability to communicate at all levels of the organization
• Capability to work independently with minimal guidance.
• Excellent client communication skills. Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
• Self-motivated and capable of working in a dynamic environment